FAQ

FAQ Accordion

General FAQs

What types of sweets do you sell?

Mysore Pak, Ghee sweets, Chocolates and also Namkeens.

Do you offer sugar-free or vegan options?

Not currently. We may introduce it in future.

Do you have a physical store I can visit?

Yes. Our store is located on Chamundi Hills Main Road, Mysore.

Do you cater for events or parties?

Yes. Please contact 6364895255 to place an order for events.

How can I contact you?

Please contact 6364895255 for enquiries and 6364895254 for customer care

How are your sweets packaged?

In IML boxes (250 gm, 500 gm, 1 kg) for mysore pak, paper boxes (50 gm, 100 gm, 250 gm, 500 gm, 1 kg) for ghee sweets and chocolates, Paper cardboard boxes (500 gm) for mix mysore pak, namkeens in pouches of 100 gms

Are your products made in-house or sourced?

Every product we sell is made in our own kitchen

How do I store my sweets to keep them fresh?

Store all sweets in a cool and dry place away from direct sunlight. Store all namkeens in a dry place. Once opened, transfer the contents into an airtight container and consume within 7 days.

What is the shelf life of your products?

All Mysore Pak varieties have a shelf life of 15 days, SPL Mysore Pak has a shelf life of 60 days, all ghee sweets have shelf life of 15 days, chocolates have a shelf life of 25-30 days, namkeens have a shelf life of 15-20 days.

What are the varieties of Mysore Pak you sell?

We offer 12 varieties of Mysore Pak (Carrot, Roasted Almond, Kaju, Mango, Anjeer, Traditional, Special, Milk, Jaggery, Jaggery Millet, Millet and Watermelon seeds) and 2 Mysore Pak specialty sweets (PaKa Sandwich, Mysore Pedha)

Do you have any branches/ Franchises?

Our flagship store (Experience Store) is located on Chamundi Hills Main Road, Mysore
Branch location – Lokaranjan Mahal Road, Nazarbad Mohalla, Mysore (Opp Snow Palace)

Ordering & Shipping

Do you ship nationwide or internationally?

Yes, we ship PAN India and also internationally.

How long will my order take to arrive?

Your delivery time depends on the shipping destination—please see the estimated timelines below:
● Intercity (same city) - 1 to 2 business days
● Intercity (different city, same state) - 2 to 3 business days
● Interstate (metro city to metro city) - 3 to 4 business days
● To rest of india (tier 2, 3, 4 cities) - 4 to 5 business days
● Special zone (j&k, leh & ladakh, kerala, north eastern states) - 5 to 7 business days

Can I place a bulk or wholesale order?

Yes. Please contact 6364895255 to place order

Can I track my order?

Yes, You'll receive a tracking ID along with a link to monitor your shipment's status as soon as your order is dispatched

Returns & Refunds

What is your return or refund policy?

We strive for 100% customer satisfaction. If you're not happy with your order,
we offer a return or refund under specific conditions. Read More

Can I order a custom sweet box or gift hamper?

Yes absolutely. Please contact 6364895255 to place an order.